How to request deletion
- Email us from the address registered to your account.
- Use the subject line “Account deletion request”.
- Include the phone number linked to the account, but never include your password, PIN or one-time password.
- Complete any reasonable identity checks needed to protect your account.
Before your account is closed
We may need to resolve pending bets, withdrawals, disputes or other account obligations before closure. Our support team will tell you if any action is required.
What happens to your information
We will delete or anonymise personal information that is no longer needed. Some records may be retained where required for legal, regulatory, fraud-prevention, accounting or dispute-resolution purposes. Retained information remains protected and is not kept longer than required.
Responsible-gaming exclusions
Records needed to honour a self-exclusion request may be retained even after account closure so that the restriction can continue to protect you.